Support

Last updated 20 October 2026

Nothing plays when I press play

Check that your iPhone is not on silent and that the volume is up. SoundCanvas does not use the microphone, so there is no permission to grant: if the canvas has ink, there is sound. If the playhead moves but you hear nothing, try the speaker instead of headphones, then send us a note.

My drawing disappeared

Drawings are stored locally on your device. The current drawing is saved automatically about half a second after you stop drawing, and every saved drawing lives in the gallery (the stack icon, top right). If you deleted a drawing from the gallery it is gone — there is no cloud copy, by design.

The exported video is silent or black

Exporting renders your drawing and the audio offline, which takes a few seconds. Keep the app in the foreground until the share sheet appears. If a file comes out empty, delete it and export again; if it keeps happening, tell us your iPhone model and iOS version.

How do I restore my purchase?

There is no purchase inside the app. SoundCanvas is bought once on the App Store and is tied to your Apple Account: reinstall it from the App Store with the same account and nothing is lost. Refunds are handled by Apple at reportaproblem.apple.com.

Can I move my drawings to a new iPhone?

Yes, if you restore from an iCloud or Finder backup — drawings are part of the app's data. Without a backup they stay on the old device, because nothing is stored online.

Where is my data stored?

On your iPhone, and nowhere else. No account, no server, no analytics. The details are on the privacy page.

Something else

Write to support@soundcanva.com. A real person reads it.